Contact, Support & Free Audit

One desk for audits and support.

Audit requests, product, billing, security and privacy questions share one human-reviewed intake line. Include your myshopify.com domain and case ID when relevant.

Privacy-Safe Intake Filter[email protected]

Never send customer personal data, payment credentials, or unredacted exports.Self-service guide ↓

Self-Service Support

How the app behaves, at a glance.

01 · First Audit & Sync

From read-only install to 100% coverage.

Approve read_orders, read_products and read_returns — zero write scopes exist.
Wait for the 60-day generation to reach 100% coverage before reading a quiet queue as clean.
Inspect total dollars at risk and your top three findings before choosing a paid plan.

Check definitions →Trust & retention →

02 · Clearing & Plan Caps

Why cases clear or new-order sync pauses.

A case clears automatically when a later refresh observes a matching successful retry or restock.
At a plan’s +20% buffered hard cap, only unseen current-month order detail sync pauses.
Existing cases, outcomes, exports, alerts, privacy flows and settings stay 100% active at the cap.

Check definitions →Trust & retention →

03 · Exports & Disconnect

Coverage gates, recipient opt-in, and clean exit.

Case, Returns and Accountant Pack exports refuse incomplete coverage (HTTP 409) to prevent partial reports.
Alert recipients receive nothing until confirming opt-in and can unsubscribe with one click.
Typing your store domain in Settings purges Return Owl data immediately; uninstall purges after 48h.

Check definitions →Trust & retention →